Returns & Exchanges
Returns Or Exchanges
Simply put, your satisfaction is our ultimate goal.
Please contact us so that we may give you instructions on how to proceed with your returns. This will make the process easy for all those involved as well as ensure a quick and accurate refund.
All returns must be postmarked within 30 days of your order's original ship date.
All returns must be received with the item's original tags attached. Any merchandise received that shows signs of tampering or removal of original tags will be eligible for store credit only.
It is important to mail your return or exchange in protective packaging such as a box or bubble mailer to insure that the merchandise is not damaged during the shipping process. www.JewelryClub.com will not be held responsible for lost or damaged merchandise due to lack of care or improper handling. We suggest that you mail your return using a traceable carrier such as USPS, UPS or FedEx and we also suggest purchasing insurance for your package in case of accidental loss or damage in the return shipping process.
Any returned merchandise received that is damaged, scratched or shows visible wear will not be eligible for a return or exchange. Please understand that absolutely no exceptions will be made to this policy. Any merchandise mailed to us that does not follow these guidelines will be returned to the customer at their expense.
Please remember that shipping and handling fees and gift wrapping services are nonrefundable unless the it was due to a mistake on our side.
Order paid via Check or Money Order are not eligible for a refund. If paying by Check or Money Order you are eligible for a store credit or exchange if all other return criteria are met.
All returns will be processed within 3-10 business days of receipt of your returned package.
If you wish to make an exchange rather than a return, please call or text us at 1-818-510-2777.
If you have a promotional code that you would like applied to your exchange order, be sure to list the code on your exchange paperwork to ensure that the discount is applied. If an expired coupon code is provided, we will honor the coupon's expiration date based on the postmark date of your return package. If merchandise tags have been removed or your return is postmarked past the 30 day policy only the original promotional code used can be applied to your exchange if applicable.
All exchange orders are shipped via First Class Mail 7-10 day delivery.
All exchanges will be processed within 3-10 business days of receipt of your returned package. Feel free to call our customer service department if you would like your return to be processed faster than our typical processing time and we will be happy to expedite your exchange upon request.
If your order arrives and contains any incorrect, damaged or defective items, we require that you notify our Customer Service Department via phone or email within five days of receipt. This will ensure that your replacement order will be expedited to quickly correct the situation. Please remember that if you contact us after the required five day period, we may be limited in how we are able to best assist you.
Any items marked "special order" cannot be returned or exchanged unless it is due to manufacturing issues or we have done something wrong. Damaged or defective items must be reported within 5 days of receipt in order to receive a replacement.
Any package sent back marked "Return to Sender" or "Refused" is automatically ineligible for a refund. Store credit will be issued for merchandise.